TERMS & CONDITIONS
This agreement incorporates the terms and conditions for us to provide services to the User of our website , availing services from us through this website shall be deemed to have read, understood and expressly accepted these terms and conditions, which shall govern the desired transaction or provision of such services by us all purposes, and shall be binding on the User. All rights and liabilities of the User and/or us with respect to any services to be provided by us shall be restricted to the scope of this agreement.
ACCEPTANCE OF AGREEMENT
TRAVEL ORGANIZED TERMS AND CONDITIONS
The following terms and conditions apply to all Travel organized by CARAVAN TOURS & TRAVEL PVT. LTD. (herein after referred to as “CARAVAN TOURS & TRAVEL LTD.”) For this purpose, the term “Travel” shall include any combination of international or local or domestic flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on our behalf by CARAVAN TOURS & TRAVEL LTD..
If our booking includes flights, accommodations or other services, provided by someone other than CARAVAN TOURS & TRAVEL LTD., then our contract shall be subject to the conditions set forth by that company, or in the case of an airline, the airline’s applicable booking conditions. These conditions do not affect your statutory rights.
Any arrangements which we make while on your vacation and which are not made through CARAVAN TOURS & TRAVEL LTD. are ones for which we have no responsibility or liability.
1. Making A Booking
When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any money from you towards the booking or upon the issue of our confirmation or itinerary, whichever is the earlier. These conditions in conjunction with the information set out in our published information from the entire agreement between yourself and CARAVAN TOURS & TRAVEL LONDON. When you make a booking with CARAVAN TOURS & TRAVEL LTD. and we accept it, the total cost of the package becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your package must be credited to CARAVAN TOURS & TRAVEL LTD., a minimum of 3 days BEFORE your scheduled departure. (Some services require full payment to confirm booking, generally promos for “book & buy”).
2. Our Rates
All rates are fixed at the time of the booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT (Value Added Tax).We reserve the right to change our prices on the website at any time before you complete a paid booking, including any special rates that we may offer from time to time, which may not be the same as those published on this website.
3. Accepted Payments
CARAVAN TOURS & TRAVEL LTD. accepts payments in the following forms here. Accepted Payments by cash, credit card, debit card, checks and voucher forms.
4. Receipt of Payment
Upon receipt of payment, you will receive the following:
(a) Confirmation of Payment Received
(b) Detailed Trip Itinerary
(c) Airline E-tickets (if required)
5. Changes by You
If you wish to change your booking in anyway after we have received your payment, and if we can accept the change, we reserve the right to charge £300 per person, per amendment provided that your instructions are provided in writing and are received and acknowledged by us at least thirty (30) days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancelation charges as specified in Condition 7 below, shall apply.
6. If you cancel your booking
You or any member of your party may cancel all or part of your travel at any time, proved that the cancelation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancelation fees specified below.
• Cancelation within 46 calendar days or more of your travel date – 50% refund to client
• Cancelation within 31 – 45 calendar days of your travel date – 25% refund to client
• Cancelation within 15 – 30 calendar days of your travel date – 15% refund to client
• Cancelation less than 15 calendar days of your travel date – No refund to client
Cancellation charge per booking is based on each individual hotel; each hotel offers different policies on cancelations. Please ask your agent for a copy of the cancelation policy for your hotel, airline or package prior to placing your booking.
7. Force Majeure or Acts of God!
During any vacation period, unforeseen events can take place, these events may include but may not be limited to the following, terrorism, civil unrest, rioting, war, natural disasters, floods, typhoons or a nuclear disaster. These acts among others are referred to in the travel industry as FORCE MAJEURE, a French term meaning, “unforeseeable circumstances that prevent someone from fulfilling a contract”. Let it be known that CARAVAN TOURS & TRAVEL LTD. will in no way be responsible for any booking: travel, airlines, vehicle transfer, boating transfer, hotel accommodations refund during a Force Majeure. It is highly advised that prior to your travel, you acquire travel insurance to protect your interest. Proceed with your booking, only if you agree with our policy.
If your United Kingdom package holiday includes international or local or domestic airline tickets, CARAVAN TOURS & TRAVEL LTD. acts as an agent only, and our consolidators’ cancellation or amendment charges shall apply.
If we amend you’re booking
It is unlikely that we will have to amend your United Kingdom holiday package booking. However, occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Airline flight times and carriers set out in publicity material are subject to change, and all details given to you are for guidance only. Confirmed dates will be as shown on your itinerary and airline tickets. Should a material change become necessary, we will inform you as soon as reasonably possible by email, or text message. You may decide whether or not to accept the change, however you must accept or reject the proposed change in writing via email within 72 hours of notification, otherwise we will assume that you have accepted the proposed change. A material change is one made to your travel arrangements before departure, involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of hotel or accommodations originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing, this is not considered a material change and we will be under no obligation to notify you of such change in advance.
We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by rescheduling or cancelation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
If we cancel you’re booking
We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 30 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the booking.
Our obligations and those of our suppliers providing any service or facility involved in any part of your travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.
Where travel and health documents are necessary to comply with the requirements you may wish to visit, which it is your responsibility to procure them. Failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, which you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.
Conditions of Carriage & Accommodations
We are neither a carrier nor a provider of hotel accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorized agents and according to such carrier’s provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations.
Termination of your booking
We reserve the right in our absolute discretion to terminate your travel without notice should your behavior be such that it is our likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
No refund will be due to you in respect to non-utilization of any part of the travel arrangements made for you, by CARAVAN TOURS & TRAVEL LTD unless specified otherwise in written.
It is a condition of the agreement between us that you take out adequate vacation and travel insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you fail to secure such travel insurance coverage prior to your travel, then you need to take full responsibility for yourself and all members of your party and indemnify CARAVAN TOURS & TRAVEL LTD. and our overseas travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.
We do our very best to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. We can be reached on 020 7734 5800 during office hours from 09:00 to 17:00. If a problem arises, please contact us immediately, so we can help you. If your complaint cannot be resolved locally, you should advise us within 30 days of the incident in writing, by giving CARAVAN TOURS & TRAVEL LTD. a detailed description of your complaint and other relevant information.